Design is more than an aesthetic necessity, it’s good business. In fact, 91% of design-led companies say design is critical to their customer experience strategy. This episode explores how your design decisions—from your website to your products—influence your customers’ behaviors, opinions, and experiences.
If you think creating a memorable customer experience is hard, you’re not alone. Big brands like Amazon have set the bar high with ultra-speedy and responsive service. Lucky for you, going above and beyond doesn’t always mean setting unrealistic expectations. Join us for our kick-off episode as we uncover why CX matters and how a little creativity and thoughtfulness go a long way in providing stellar customer experience.