Customers list billing among the top four factors that drive their satisfaction with a company and JD Power studies have revealed that billing and payment factors can account for 20% or more of total customer satisfaction. This episode explores how more choice in billing and payments allows you to satisfy the various customer types you serve and drive up the overall customer experience.
It’s 2020 and customer experience is more important now than ever. As customer expectations continue to evolve, how can organizations keep up in the new year? To kick-start 2020, we sat down with customer experience expert Scott Johnson, Vice President of Chartwell, to dig into the top CX trends you should be ready for in 2020. From billing and payments, to service interruptions, to emerging technologies, we’re covering everything you need to know to raise the customer experience bar in the new year.
In this episode of Experience Better: The CX Podcast™, we delve into the world of artificial intelligence and natural language processing to help you understand the important role chatbots are playing in improving customer experience.
Design is more than an aesthetic necessity, it’s good business. In fact, 91% of design-led companies say design is critical to their customer experience strategy. This episode explores how your design decisions—from your website to your products—influence your customers’ behaviors, opinions, and experiences.
If you think creating a memorable customer experience is hard, you’re not alone. Big brands like Amazon have set the bar high with ultra-speedy and responsive service. Lucky for you, going above and beyond doesn’t always mean setting unrealistic expectations. Join us for our kick-off episode as we uncover why CX matters and how a little creativity and thoughtfulness go a long way in providing stellar customer experience.