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Experience Better: The CX Podcast delivers customer success stories, interviews, research, and more. Tune in every other month as we uncover the secrets behind great customer experience. Visit kubra.com/podcast for more information.
Episodes
Wednesday Dec 18, 2019
Wednesday Dec 18, 2019
In this episode of Experience Better: The CX Podcast™, we delve into the world of artificial intelligence and natural language processing to help you understand the important role chatbots are playing in improving customer experience.
Monday Nov 18, 2019
Monday Nov 18, 2019
Design is more than an aesthetic necessity, it’s good business. In fact, 91% of design-led companies say design is critical to their customer experience strategy. This episode explores how your design decisions—from your website to your products—influence your customers’ behaviors, opinions, and experiences.
Saturday Sep 28, 2019
Saturday Sep 28, 2019
If you think creating a memorable customer experience is hard, you’re not alone. Big brands like Amazon have set the bar high with ultra-speedy and responsive service. Lucky for you, going above and beyond doesn’t always mean setting unrealistic expectations. Join us for our kick-off episode as we uncover why CX matters and how a little creativity and thoughtfulness go a long way in providing stellar customer experience.
Friday Sep 27, 2019
Friday Sep 27, 2019
Experience Better: The CX Podcast delivers customer success stories, interviews, research, and more. Tune in monthly as we uncover the secrets behind great customer experience.